General enquiries
Anything about how Waylaid works, our routes, or just saying hello. We'll point you to the right place.
Talk to a human
Real people, plain answers — whether you're booking a one-way airport car, setting up a business account, or you need help on the road. Message us and we'll reply within one working hour during opening times.
Get in touch
Pick the line that fits your question
Five ways to reach us, each routed to the team that can actually help. Roadside is the only one that never sleeps — everything else replies within one working hour during opening times.
Bookings
Change a date, add a named driver, amend a drop-off airport or check your confirmation. Got a quote first? Even quicker.
Business accounts
Corporate travel, relocation and fleet deals — one invoice, predictable rates, named-driver friendly. Tom's team will set you up.
24/7 support & roadside
Locked out, a warning light, a puncture or a delay at the desk — call any time, day or night. We answer round the clock.
Press & media
Interviews, data on one-way hire and the deadhead repositioning problem, brand assets or comment — we're happy to help journalists.
Quick self-service
Many questions have an instant answer — cover, cancellation, named drivers and the no-one-way-fee promise are all in our FAQs.
Send a message
Tell us what you need — we'll reply within one working hour
Drop us a line during opening times and a real person gets back to you, usually well inside the hour. Need an answer right now? Our 24/7 line never closes.
Our office
Waylaid HQ, Holborn
-
14 Kingsway, Holborn,
London WC2B 6LH - +44 20 3984 2200
- hello@Waylaidcarhire.co.uk
Opening hours
- Mon–Fri · 7am–9pm
- Sat–Sun · 8am–8pm
- Airport desks · 5am–11pm, every day
- Roadside assistance · 24/7, always open
Putting things right
Not happy? Tell us — we'll fix it
We get the overwhelming majority of one-way hires right, but if something falls short we want to know and we want to put it right quickly.
How to raise a complaint: email hello@Waylaidcarhire.co.uk with your booking reference and a short summary of what went wrong. We acknowledge every complaint within 1 working day and aim to resolve it within 5 working days. If we need longer, we'll tell you why and keep you updated.
- Include your booking reference so we can find it fast
- Acknowledged within 1 working day, every time
- A named owner sees it through to resolution
- As a BVRLA member, we follow its code of conduct
Prefer to talk it through? Call +44 20 3984 2200 during opening times, or read our full terms for the detail on cover, cancellations and refunds.
On the road, any hour
Stuck somewhere? We're awake 24/7
A flat battery on the way to a 6am flight, a warning light on the M25, or a question at the airport desk at midnight — our roadside line is staffed around the clock, every day of the year.
24/7 roadside assistance
Every Waylaid hire includes round-the-clock roadside cover and full insurance (CDW + theft). One number, day or night.
- Breakdown, lockout, puncture and battery help
- Fully insured · CDW + theft, excess reducible
- Free cancellation up to 24h before pickup
Ready to skip the one-way fee?
Pick your London pickup and your airport — quote in seconds, no one-way fee, free cancellation up to 24h before pickup.